As a very recent customer,  let me tell you about my experience with your company.
Several weeks ago, I attended a Home and Garden Show at the Coralwood Mall in Cape Coral.  I wanted some information about storm protection for my home and an estimate of the cost.  Within a day or two, I was contacted by Ralph.  We set an appointment and he came to my home,  with sample case in hand and explained the available products and the cost involved.  He invited me to go to your showroom to see the products at full size on display.  I did this…. where I met Vicky who pleasantly showed me everything available and patiently answered questions and watched as I tried things out.  Not one to jump into anything too hastily, I checked out your competitors both for price and customer service.  Prices actually were not too far apart but that was not the determining factor. Ralph followed up with phone calls and at one point said to let him know if I was not interested at this time and he would stop calling.  Being excellent at procrastination, the calls did serve as reminders and help me move along with the process.  I signed a contract for the work I decided upon and David, the installer,  came to do the measuring and  double-check the  color choices.  Hilda called to confirm a date for the installation.  On that day, she called to say there had been a heavy rain storm on another job site which would delay the start of my project.  David called with appologies for the delay and to set up a new date.  We agreed on Saturday, although I could not be present the whole time. David kept in phone contact with me about his arrival times and came with his son and helper, Travis on Saturday.  They worked steadily and tirelessly in a very precise, pleasant and professional manner,cleaning up everything at the end of the day and leaving things “neat as a pin”.  They returned on Sunday to complete the job and again on Monday to show me how everyting was to operate…..more than willing to demonstrate and insure my satisfaction with the product and the work.  Here’s wishing there were more craftsmen like David who take such pride in their work and do an excellent job!

Follow up calls were made this week by Mike and Kimberly, again, thanking me for the business and checking that everything was satisfactory.  There may have been some other contacts from folks whose names I have forgotten but the experience was the same with all….helpful and pleasant.

So that’s the summary of my experience with Storm Smart…..keep up the good work!

Pat G. ~ Cape Coral, FL

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