Storm Smart Industries - The leader in hurricane protection » hurricane fabric

Satisified Customer

wkittle — Mon, 26 Sep 2011 19:02:43 +0000

To Brian Rist, President

Storm Smart Industries

I recently had a problem with my Storm Catcher Hurricane fabric and had to get it replaced. Having accomplished this successfully, I want to take the opportunity to thank you and your staff for the BEST CUSTOMER SERVICE THAT I have ever personally experienced or seen. I am a retired Financial VP for a Billion $+ international industrial manufacturing business so I think I have some ability to assess good service.

My Storm Catcher screen was purchased about five years ago from Florida Hurricane & Solar Protection of Sarasota to protect my lanai area in addition to the purchase of Lexan shutters for the remaining windows. After realising that I had a problem on the day prior to leaving for the North for the summer, I had some difficulty getting connected to the right person at the supplier to see if I could get a replacement screen. When I was told to call the manufacturer directly, I sensed there was going to be a problem in resolving it to my satisfaction. I couldn’t have been more wrong.

My initial contact was with a gentleman named Zeke who suggested I talk to Maria. After I explained who I was and the situation, she without hesitation agreed to a replacement under the warranty. She did indicate that I would have to bring the screen to Fort Myers to be used as a template and would make every effort to have it ready for me in 2-3 days as I was flying from Cape Cod to Florida specifically to get this resolved.

I first arrived at your office/plant on Tuesday August 30th. As I was taking the screen out of my trunk, an employee came by and asked if he could assist me. I said I didn’t need help but he insisted on at least opening the facility door. Once inside, I was well taken care of by the receptionist and shortly by Maria. As I was leaving the office, another lady asked if I had been taken care of satisfactorily. I knew I was in good hands. As I was about to drive away, I spotted yourself (having seen your picture in the foyer). I told you how happy I was with the service. I was still anxious about getting the final product as agreed to and on time but with high expectations based on what had just occurred.

On Thursday morning at 7:30 am, Maria called and said the Storm Catcher was ready. I drove to your facility and met with Maria who gave me the replacement product. Again, Maria and each person whom I saw asked if I had been cared for satisfactorily. Later that day, I reinstalled the new Storm Catcher at my home with full product and time satisfaction.

Your product is great. Installation is as simple as it could be. Your organization is fabulous.

Thank you and I wish you and your employees continues success.

Respectfully yours,

Mr. Webb

“…so impressive that it beckons a shout out…”

kharper — Wed, 13 Jul 2011 13:37:09 +0000

The installation of our storm shutters and automatic lanai screen was so impressive that it beckons a shout out to all involved. Scott, our installer, is someone that Storm Smart should be proud to have representing its company. His professionalism and work ethic was amazing. He worked continuously and the craftsmanship was flawless. He was courteous and neat.

To all the others involved… From our sales professional, Don, to the billing staff, and follow up crew-thanks so much for making this a low stress endeavor. I will be a definite supporter of Storm Smart to all my friends and family who are thinking about installing hurricane shutters in the future.

Sal and Jeannine M. ~ VillageWalk. Bonita Springs, FL

Smart Companies opens West Palm Beach office!

kharper — Tue, 05 Jul 2011 16:44:37 +0000

We are excited to announce the opening of our east coast office in West Palm Beach Florida!

The newest division of the Smart Companies is located at 2257 Vista Parkway, Suite 21, West Palm Beach, FL 33411. This office is part of the Vista Business Park and just off of Jog Road.

Although we are currently in the process of installing samples of all of our products, our team is ready to answer any questions and of course available to talk to you about the many hurricane protection, energy & solar options and home technology products we offer, along with assisting with service and warranty calls. Please call Dan Reames, our Regional Manager at 561-578-4751 for more details.

“Closing the shutters is as easy as pie!”

kharper — Mon, 04 Jul 2011 14:12:44 +0000

I am so pleased with the installation of your shutters that I am nominating my home as the coolest job!
When the shutters on the lanai are opened, they are barely detectable. They fold back out of the way and do not obstruct our view or our normal foot traffic on the lanai. Closing the shutters is as easy as pie! My wife can close them so easy… it is like closing a slider!
The Storm Catcher screens on the front of the house blend in with architecture and do not detract from curb view of our home, and they are very simple to remove and store when not needed!
The installers worked diligently through the inclement weather to complete the installation in time for the hurricane season!
Thank you for a very professional job!

Rolf A., ~ Punta Gorda, FL

“You did a GREAT job…as always…”

kharper — Fri, 01 Jul 2011 19:30:23 +0000

I had no doubt I would love my new Storm Catcher rolling screen. You did a GREAT job, as always, which is why I have referred your company to 8 of my neighbors so far!

Louis K., ~ Lakewood Ranch Country Club, Bradenton, FL

“Everything went so smoothly!”

kharper — Tue, 28 Jun 2011 18:27:46 +0000

We can’t say enough about how fantastic the installation of our new Storm Catcher rolling screens went. Everything went so smoothly! Your installer, Scott, was terrific and did a fabulous job! Plus….he was a real pleasure to have around!

Duval & Elizabeth E., ~ Pelican Landing, Bonita Springs, FL

“Above and Beyond the call of duty”!

kharper — Mon, 27 Jun 2011 16:54:57 +0000

My husband and I recently purchased the “Storm Catcher” roll down hurricane screens for our home. David and his son Travis did a wonderful job and David went “Above and Beyond the call of duty”! We have an arched bay window in the front of our home. We were concerned that with the installation of the roll downs we would lose the integrity of the arches on our window. We were extremely concerned about that. We did not want the cap that housed the roll down to interfere with the arches. Well, attached are pictures of the beautiful job David did installing our screens on this bay window! He eliminated the big bulky cap, and installed the roll down right into the soffit…with very little disturbance to the arches! He worked very hard doing this. They were a great team! They spent long days here and left the areas they were working on spotless every day. We feel the job David did with our window should certainly be nominated as probably one of the Coolest jobs ever!

Jim & Pat K., Port Charlotte, FL

“Thank you for a product I can’t wait to see & own…”

kharper — Sun, 26 Jun 2011 15:32:11 +0000

Dear Mr. Rist,
First let me say you have the absolute best website for demonstrating wind protection!
Yesterday, I met with one of your sales professionals, Mark H., a great guy, and contracted for wind screen protection for my rear lanai and front lanai slider. Mark spent close to three hours with me fully explaining and showing and consulting with me about the screening and its installation. I have had other companies’ representatives out to my home, but yesterday was the first time I truly felt like I understood not just the product, but how and where it would be installed. He had samples!! Thank you and Mark.
Thank you for a product I can’t wait to see and own, and for employing a patient and knowledgeable salesman!
Sincerely,

Wendy B., ~ Heritage Cove, Fort Myers, FL

…”the installation guy was on top of his game…”

kharper — Fri, 24 Jun 2011 17:07:08 +0000

Kevin and I are so happy with the shutters. From the initial meeting with your salesmen, Frank M., to the final installation ~ everything was really professional and we knew we made a right decision to go with Storm Smart.

Mike, the installation guy, was on top of his game~ measuring and installing perfectly. We are really happy with the color of the Bermuda Shutter, it worked out perfectly and the roll down shutter is great.

Many thanks to you and your team. We will certainly recommend Storm Smart to our friends.

Jennifer & Kevin M., ~ Cape Coral, FL

Solar back up powered rolling screens are here!

kharper — Tue, 21 Jun 2011 16:30:41 +0000

Florida homeowners have the most powerful source of energy at their disposal: the sun. Harnessing its power will help you save energy and money, while contributing to the “greening” of America.

Smart homeowners in Florida enjoy saving energy and saving money with innovative solutions from Smart Companies, serving Southwest Florida and beyond since 1996. They also appreciate our state-of-the-art storm and hurricane protection.

It’s only smart that we would offer our clients the most innovative products available, which includes solar. One of our newest products is a solar energy generated battery back up for all motorized hurricane protection products in the event of a power outage.

Call us now at 239-278-9092 or Toll Free 888-962-7283 to find out how taking advantage of the sun’s power can be the perfect energy source for you.