I would like to take this opportunity to let you know how professional and courteous our installers were during out somewhat drawn out installation process. Dave and Travis did a great job installing the screens and their workmanship is unmatched. They are true artists in this trade. These two gentlemen were a pleasure to meet and deal with during our installation. Dave and Travis are true assets to your organization. I would very much appreciate if you would kindly provide them both with a copy of this correspondence.
Join The Smart Companies, this Saturday at the SWFL Green Futures Expo show at the Charlotte Harbor Event and Conference Center. The Expo opens at 10 a.m. and is free to the public. There will be Mangrove Walks, Green Home tours, free Calendars, and guest speakers. As a matter of fact, our own Brian Rist, will be speaking twice at this years even, once at 11:15 and again at 1:15. Don’t miss this opportunity to hear what exciting ideas Brian is looking to bring to SWFL.
The Smart Companies, in partnership with Green Mind, have created an Energy Savings Calculator. We wanted to quantify, as accurately as possible, how much energy our products could save our customers. Jest enter some basic information and the Calculator will return the results and give you a break down of how you’re likely using the energy in your home on a monthly and yearly basis. It will then display our product line and how much energy can be saved if our products were installed on your home.
While at the biennial Solar Decathlon, Mr. Rist managed to sent us some pictures. All the houses were incredible and there was so much excitement from the students who designed and built the houses to all the visitors who attended the 3 day event.
The first image is of the Florida International University entry. Some of the innovative technologies use on this house were: cross ventilation, canopy shades, ductless air conditioning sensors and timers to provide system automation. An interesting idea arose while looking at the canopy shade system, this system could not only be used for sun shading, but also security or storm protection.
The Middlebury College house uses a solar array of 30 panels that can produce as much as 7,900 kWh annually. Triple pane windows were used on this house to achieve a 0.53 heat gain coefficient. In addition, the house uses a solar hot water system. This system uses sun light during the day to heat water that runs through evacuated tubes. The Smart Companies uses similar technology in their Solar AC system.
Purdue University used large, stylish overhangs to reduce summertime sun from shining directly through the windows and allowing the lower, winter sun to shine through, helping raise the room temperature. One of the unique features of this house is the heat pump hot water heater. This system uses the ambient air inside the house to help heat the water.
I recently had a problem with my Storm Catcher Hurricane fabric and had to get it replaced. Having accomplished this successfully, I want to take the opportunity to thank you and your staff for the BEST CUSTOMER SERVICE THAT I have ever personally experienced or seen. I am a retired Financial VP for a Billion $+ international industrial manufacturing business so I think I have some ability to assess good service.
My Storm Catcher screen was purchased about five years ago from Florida Hurricane & Solar Protection of Sarasota to protect my lanai area in addition to the purchase of Lexan shutters for the remaining windows. After realising that I had a problem on the day prior to leaving for the North for the summer, I had some difficulty getting connected to the right person at the supplier to see if I could get a replacement screen. When I was told to call the manufacturer directly, I sensed there was going to be a problem in resolving it to my satisfaction. I couldn’t have been more wrong.
My initial contact was with a gentleman named Zeke who suggested I talk to Maria. After I explained who I was and the situation, she without hesitation agreed to a replacement under the warranty. She did indicate that I would have to bring the screen to Fort Myers to be used as a template and would make every effort to have it ready for me in 2-3 days as I was flying from Cape Cod to Florida specifically to get this resolved.
I first arrived at your office/plant on Tuesday August 30th. As I was taking the screen out of my trunk, an employee came by and asked if he could assist me. I said I didn’t need help but he insisted on at least opening the facility door. Once inside, I was well taken care of by the receptionist and shortly by Maria. As I was leaving the office, another lady asked if I had been taken care of satisfactorily. I knew I was in good hands. As I was about to drive away, I spotted yourself (having seen your picture in the foyer). I told you how happy I was with the service. I was still anxious about getting the final product as agreed to and on time but with high expectations based on what had just occurred.
On Thursday morning at 7:30 am, Maria called and said the Storm Catcher was ready. I drove to your facility and met with Maria who gave me the replacement product. Again, Maria and each person whom I saw asked if I had been cared for satisfactorily. Later that day, I reinstalled the new Storm Catcher at my home with full product and time satisfaction.
Your product is great. Installation is as simple as it could be. Your organization is fabulous.
Thank you and I wish you and your employees continues success.
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